Alex Strategic Solutions LLC
Alex Strategic Solutions LLC

Virtual Solution Specialist

Job Description

Core Responsibilities of this position include:

  • Diagnosing and resolving technical hardware and software issues
  • Achieving established upselling goals
  • Delivering friendly service and support to customers primarily over inbound calls and/or chats

Qualifications Include:

  • Typing proficiency maintaining proper grammar at 20 WPM or more
  • Desktop or Laptop PC running an Authentic, Validated, native Windows 7, or Windows 10
  • Knowledge of relevant software, computer applications, and related equipment or the ability to learn
  • Interest in or experience with light or soft sales
  • Proper phone, chat, and email etiquette


-Deliver friendly service and support to customers primarily over inbound calls and/or chats-Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations

-Identify customer needs in conversation to match needs with available products and diplomatically handle interactions with potential customers for additional services

-Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests for products and services

-Achieve established upselling goals-Obtain customer's information and maintain appropriate security measures for information

-Diagnose and resolve technical hardware and software issues involving general internet connectivity troubleshooting, application-based email support, as well as wireless and antivirus/firewall configurations in a timely manner

-Research required information using available resources

-Follow provided processes and procedures-Identify and escalate priority issues per client specifications

-Accurately process and record call transactions using the designated tracking software

-Stay current with system information, changes, and updates

-Manage time effectively in order to obtain performance criteria objectives

*Note: Exceptions are sometimes made and we certify all new contractors to ensure they are equipped with the knowledge necessary to fulfill their duties. We don't expect perfection right away, and many items listed here are "preferred" or "a plus", but not a requirement. Take note of the minimum requirements and feel free to apply if you feel that you would be a good fit for this position.

Job Type: Full-time or Part-time

Salary: $9.00 to $12.00 /hour